TM

Canine Cooler
Q: What makes the cooler work?
A: The cooler is a patented design which absorbs the dog's body heat. The same design is also used in Nursing Homes to keep patients cool. The Cooler should preferably be placed on a floor which doesn't retain heat, or is not heated, and should be out of any direct sun.

Doggles, Sunglasses & Mesh Eyewear
Q: What's the difference between Doggles ILS and the Originalz?
A: The Doggles ILS (Interchangeable Lens System) is an improved model over the Originalz. The lenses of the ILS can be removed to avoid risking the dog scratching the lens when first getting used to wearing them. The lenses can also be replaced. There is also additional padding behind the lens frame of the ILS for increased comfort. The ILS frame is also more flexible and has a deeper lens 'cup' so that the lens is further away from the eye.

Q: Which is best, the Doggles, sunglasses or mesh eyewear?
A: They all have different uses. The Doggles are for highest degree of eye protection whereas the mesh eyewear are more comfortable. Mesh eyewear would not provide as much protection against dust, insects and very fine particles. Mesh can help protect the eyes of blind dogs. We feel the sunglasses are more for a fashion statement and need closer supervision when being worn. Sunglasses should not be worn for sporting/hunting activities. The Doggles would be a more suitable choice.

Electronic Dog Fence
Q: Do I need the wire?
A: Yes, it is an essential part of the electronic fence system. If using wire purchased elsewhere, ensure that it is compatible with the unit as this is one of the main reasons for problems occurring. The wire should be 1mm insulated copper wire R1010  0.6/1kV such as supplied by Electra Cables. If purchasing several rolls of wire from your local supplier ask for wire joiners as these protect the joins from weather. Problems usually occur at the joins.

Q: What if I have questions about the Electronic fence or training my dog?
A: A comprehensive booklet and instructions are included for the fence and EF dog collar. If you still have questions please let us know and a representative will contact you.

Q: Can I get spare batteries for the dog collar?
A: Yes, we stock the round 6v replacement batteries for the collar.

Anti-Bark Collar
Q: Can I get spare batteries from you for an Anti-Bark collar.
A: Yes, if your collar takes the round 6v battery.

Q: Can you supply the Anti-Bark collar?
A: No, we do not sell these. However we can advise you where you can purchase them.

If your question is not listed here, please email us
or
phone 02 6025 8994 with your question
so that we may assist you J